How Mezcal Taqueria Optimizes its Busy Terrace Season with Talksoon
Here’s how Talksoon helps Mezcal Taqueria
Automates Small Reservations, sending immediate confirmation to customers and reducing the burden on the staff.
Informs Reservation Policies, improving customer understanding and settings clear expectations.
Answers Frequently Asked Questions, reducing the number of calls that need direct staff attention, allowing them to focus on in-person service.
"With Talksoon, we can now ensure that our customers receive prompt responses while allowing our staff to focus on providing excellent service to our in-person guests."
— David Pelletier, owner
The Challenge
Mezcal Taqueria, a vibrant and popular restaurant located in the heart of Trois-Rivières, faces its busiest season during the summer. The warm weather draws crowds to its inviting terrace, making it a hotspot for both locals and tourists. The phone lines are constantly busy with customers calling to make reservations, ask about the menu, or inquire about operating hours. However, the staff is often too occupied with serving guests on the terrace to answer these calls promptly.
The Solution: Talksoon.com
David Pelletier, the owner of Mezcal Taqueria, implemented Talksoon to streamline communication during the hectic summer months. Talksoon is an innovative system that transforms missed calls into opportunities by providing automated responses and follow-ups. Here’s how Talksoon helped Mezcal Taqueria:
Automated Small Reservations: Talksoon automatically processes small reservation requests (2-person only), which are the only reservation options for this busy season. This ensures that customers receive immediate confirmation and reduces the burden on the staff.
Informing Reservation Policies: For larger reservation requests, Talksoon provides automated responses explaining the restaurant's policy of not accepting big reservations during the summer. This improves customer understanding and sets clear expectations.
Answering Frequently Asked Questions: Talksoon is equipped to answer common inquiries about the menu, operating hours, and other frequently asked questions. This reduces the number of calls that need direct staff attention, allowing them to focus on in-person service.
The Results
The implementation of Talksoon brought several significant benefits to Mezcal Taqueria:
Improved Customer Reviews: With faster and more reliable responses to their inquiries and reservations, customers had a more positive experience. This led to better online reviews and increased word-of-mouth recommendations.
Enhanced In-Person Service: By reducing the number of phone calls the staff had to manage, they could dedicate more time and attention to guests on the terrace, enhancing the overall dining experience.
Optimized Reservations: Talksoon ensured that only suitable reservations were made, aligning with the restaurant's capacity and policies. This prevented overbooking and helped maintain a smooth operation during the busy season.
David Pelletier shares his satisfaction with Talksoon:
"Adopting Talksoon has been a game-changer for us. During the summer, we are extremely busy, and it was a challenge to manage the constant phone calls. With Talksoon, we can now ensure that our customers receive prompt responses while allowing our staff to focus on providing excellent service to our in-person guests. The transition between our busy summer period and the less hectic regular period has never been smoother."
Mezcal Taqueria’s experience with Talksoon highlights the importance of effective communication management during peak seasons. By automating small reservations, informing customers about reservation policies, and answering frequently asked questions, Talksoon enabled Mezcal Taqueria to enhance customer satisfaction, optimize reservations, and improve in-person service.
