Despite a well-established organization, the dealership was experiencing challenges with missed calls, which had a direct impact on customer satisfaction and business opportunities.

Solution

Talksoon worked closely with Vimont Toyota Laval to assess and maximize opportunities related to missed calls. Here are the key steps in the process:

• Missed call analysis to assess missed opportunities across different departments (sales, service, parts).

• Reviewed the telephone system and call flow to identify areas for improvement.

• Working with their phone provider It-Ed to efficiently integrate Talksoon into their existing infrastructure.

• Coordination with the external call center, BDC Solutions , to optimize the follow-up of missed calls via Talksoon.

• Talksoon integration with Activix , to capture and track every missed call, especially for the sales department.

Results

The integration of Talksoon at Vimont Toyota Laval has generated impressive results in a short time:

• Improved customer satisfaction through better call handling and faster response to requests.

• Managers now have complete visibility into everything that happens within the dealership, allowing them to make more informed decisions.

For the month of September 2024 only, Talksoon has generated:

• More than 600 opportunities for service appointments

• More than 150 opportunities for the parts department

• More than 105 opportunities for the sales department

Testimony

"Since we integrated Talksoon at Vimont Toyota Laval, I have really seen the difference. Not only can I monitor everything that is happening in the dealership in real time, but it also allows me to have better visibility on our missed calls, which was previously a real headache. Thanks to this solution, we have been able to transform missed opportunities into sales and appointments. What I particularly appreciate is the continuous support of the Talksoon team, who are always there to help us optimize our call management. This has been a real plus for us, both in terms of efficiency and customer satisfaction."

— Laurent Dagenais, General Manager, Vimont Toyota Laval

This case study clearly demonstrates how Talksoon not only optimized missed call management at Vimont Toyota Laval, but also transformed these opportunities into growth levers for each department, thus strengthening customer satisfaction and operational efficiency.