Testimonial from a satisfied customer:

Recently, Mathieu Hamel, Director of Fixed Operations at Park Avenue Audi , shared his positive impressions after adopting the Talksoon x Kimoby solution in his car dealership. Here is what he had to say:

"I would like to share with you my satisfaction with using Talksoon. My team also shares this opinion: the system relieves us considerably by reducing the pressure, and the speed of the responses allows for effective follow-up. Customers are also satisfied. Some have even mentioned it in their satisfaction reviews. Your solution helps to relieve congestion on our phone lines and, in the rare cases where a response is not immediate, follow-up is done extremely quickly. Thank you for your follow-up."

This feedback highlights the direct impact that Talksoon can have not only on the experience of internal teams but also on that of customers. Here are some key points where Talksoon excels in optimizing call management processes:

1. Reducing pressure on teams

In an environment where call volume can quickly become overwhelming, especially during peak periods like tire change seasons, Talksoon automates and centralizes the handling of missed calls. This allows the team to focus on the most important interactions, while ensuring that other calls don’t fall by the wayside.

2. Instant visibility and tracking

By integrating Talksoon into systems like Kimoby , every missed or unanswered call is immediately visible, allowing for increased responsiveness. This visibility reduces frustrations associated with “telephone games” with customers and ensures that every request is handled without delay.

3. Increased customer satisfaction

Our customer’s testimonial highlights that even customers have noticed an improvement in their experience thanks to the speed of follow-ups and continuity of service. The Talksoon solution plays a key role in creating this fluidity, transforming missed calls into opportunities for proactive communication.

4. Continuous improvement of productivity

By reducing the time spent listening to and responding to voicemails, Talksoon allows advisors to allocate their resources more efficiently. For example, at Park Avenue Audi , integrating Talksoon with their existing system has helped drive efficiencies and increase overall customer satisfaction.

——————————————

Talksoon is not just about managing missed calls: it is a strategic tool that improves communication and efficiency within car dealerships. If you are looking to unclog your phone lines, provide a better customer experience, and reduce the pressure on your teams, it may be time to explore this innovative solution.

For more information on how Talksoon can transform your call management, contact us today.