Restaurant HÀ Vieux-Montréal , including the famous speak-easy Nhậu Bar , faced several challenges related to the management of telephone calls, especially during peak hours. The noisy atmosphere, particularly at Nhậu Bar , meant that up to 40% of their calls could be missed. In addition, managing calls during closing days (Sunday and Monday) was a headache. The reluctance of customers to leave voicemails aggravated the potential loss related to these missed calls.

The implementation of Talksoon.com led to a significant transformation. A complete overhaul of the telephone menu was carried out, adapted to the restaurant’s opening hours. A notable feature was the introduction of an automatic SMS response to missed calls, facilitating instant communication. The restaurant also promoted online reservations via Libro , optimizing the customer experience. Staff efficiency was improved thanks to the features of the Talksoon platform . Detailed reporting on each missed call was set up, offering the opportunity to increase revenue from these interactions.

Arthur Didier, general manager of the restaurant, expresses his great satisfaction with Talksoon:

Talksoon's ease of use combined with Benoit's telephone expertise have been instrumental in improving our call management. Thanks to Talksoon, we have increased our revenue while improving the service offered to our customers.

Are you a restaurateur and need help with your call management? Contact Talksoon today at hi@talksoon.com , you won't regret it!